Terms and conditions

These are the general terms and conditions which apply to your purchase of goods from Rockal Shop Online through our website at www.rockal.org. It is available on the Rockal website “Rockal Store” page.

Rockal Store Online, when we talk about Rockal in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from Rokal and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning Return policy and Cancellation policy.

To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you.

You must read these general terms and conditions and return policy carefully before buying anything from Rockal Store Online.

We reserve the right to change the general terms and conditions and return policy at any time.

Any changes in terms and conditions will apply on all new orders after posting the changes on Rockal Store Online page. You should review the general terms and conditions and return policy posted on Rockal Store Online page before each request.

If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “Rockal Store Online”, please contact us and talk to one of our representatives in “Rockal Store Online” on this number: +2 0223812796 – +2 023812804

Information about “Rockal Store Online” and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to insure the accuracy and validity of all information contained on Rockal website, including product descriptions’ and prices contained, at all times.

However, errors may occur. We shall try to correct all errors and information on Rockal website ASAP, if we find that this error has any impact on your order we shall try to inform you.

You should keep in mind that “Rcokal Store Online” provides a different shopping experience than buying from the physical store. You have to be aware about:

Our services:

We sell Rockal products and services for Rockal products, through our website www.rockal.og or through our stores.

 

Trade Mark

Click here to see a non-exhaustive list of Amazon trademarks. In addition Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Rockal Service are trademarks or trade dress of Rockal. Rockal’s trademarks and trade dress may not be used in connection with any product or service that is not Rockal’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Rockal. All other trademarks not owned by Rockal that appear in any Rockal Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rockal

Colors

Colors of products shown on website depend on many factors – including display settings used on the site; products shape and sizes. It may appear different in reality than the screen.

We provide dimensions and measurements with the descriptions of products, it is your responsibility to ensure that the actual size of each product fits your purpose.

Photos

Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

All products

All products depend on its availability in stock, which means inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive.

Promotion offers and products

Promotion offers and products on Rcokal website may not be all available in stores and vice versa.

Our product prices on our website are the same as those listed in our catalogue and in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.

Validity of information

Rcokal assumes the validity of information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. Rcokal shall not be responsible if otherwise happens.

Protection:

We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smart phone.

Be cautious!! You may encounter many pseudo Rockal websites, which may seem similar to the official website and claim selling our products. Rockal is not responsible for any fraud or fraudulent attempts by other websites. The official Rockal website is: www.rcokal.eg

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.

Security

It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all time. You agree to notify us as soon as you know about any suspected or presence of any risk to the security to your account.

Order to purchase products

Please check our “Rcokal Store Online” guide for more information about the steps of purchasing our products. Your order represents an offer to purchase products from Rcokal. When you order more than one item your order represents a set of offers for each product separately.

Both your act of assigning the webpage, and your personal email, are considered a confirmation for your final order that you have sent to Rcokal Shop Online. Please pay attention when placing your order, since you may not be able to modify or add any more products after we send you your confirmation email.
In case you desire to modify your order after you complete your purchase, you may incur additional costs.

Purchase requisition approval contains the product details that you have ordered, the total cost of comprehensive delivery, assembly and order number. You should print a copy of these general terms and conditions, along with the return policy, and cancellation policy then keep them in a safe place. You will need to refer to this data when you contact us with your request.

Acceptance of the purchase order:

Although we hope we can provide all products ordered, we reserve the right, in our estimation, without giving any reasons, not to accept any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible; with any amount owed.

Payment

you may pay for the products that you purchase in two ways (Online Payment or Reference number).

We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made. The collection of order value does not mean acceptance of the purchase, in the event of non-acceptance of your order you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order).

We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks).

Prices

All prices listed on “Rockal Store Online” are Rockal prices, unless otherwise stated. Prices listed do not include delivery fees. Delivery fees will be added to the total price of your order according to the following paragraph.

The price that you paid for your products is the price of “Rcokal Store Online” when you ordered your purchase; unless these terms and conditions stated otherwise.

In most cases delivery fees that you paid are those provided by “Rcokal Store Online” when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature and the value of your product. For more information concerning delivery fees please refer to our delivery information.

Prices for products offered via the services may change any time, and we don’t provide price protection and prices are not valid in the case of significant change in currency exchange rate or raw materials price change.

Product availability

Although we constantly check the accuracy of our stock on “Rockal Store Online” and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible. It is our responsibility, in such cases, to Refund any amount you have paid for products you did not receive.

• If one or more of your ordered items becomes unavailable, we will notify you by a phone call. You can choose to be refunded the amount of the unavailable item(s), and still pick up the rest of your order when it is ready for collection. Or, you can choose to cancel your entire order for a full refund.

When your order is ready for pickup at the store:

• You will receive email, SMS confirmation or Phone call once your order is ready for delivery
• You will be requested to present the confirmation email or SMS so that we can verify the delivery.
• You can authorize someone else to receive your order. You will have to forward the confirmation email or SMS to your representative, and we’ll take this as an official authorization from you to hand over the order to them. Without the confirmation email or SMS, we won’t be able to release the order.